Frequently Asked Questions

General Questions

We are a Montana owned and operated internet service provider delivering high speed internet to our friends and neighbors in Montana for over 18 years.

We cover a vast area of Montana with high speed internet. Check the coverage map above to find your location, send an inquiry to our Sales staff from this site, or call us at 406-587-5095 Ext 1.

No, Global Net does not limit your usage. If your usage is abnormally high on a residential plan, we may contact you to either troubleshoot possible virus/malware issues or discuss options to maintain your usage which may require a change in service plans.

No, we can deliver internet connections to many remote locations. Global Net is wireless from our network of towers and repeaters directly to your home or business.
No, we utilized land based towers close to you to get the best delivery connection possible.
Yes, our network includes different types of delivery in some areas but all of our connections are high speed and many are faster than standard cable or DSL. We have fiber, X-Fiber and high speed wireless. Check out the Plans for your needs above. We will help you find the right service and the right Plan for you. Most of our residential Plans support NetFlix and other streaming content providers and all are configured to make that movie or show run better on Global Net.
We install a small dish, less than ½ the size of a satellite dish and run the cable to the location in the house you want the internet connection. A wireless router is needed to have WiFi to your devices and can be purchase from Global Net or any provider.
No, we have a local staff of highly trained Global Net employees ready to handle your internet needs.

Global Net has Call Center Tech Support standing by to help you 24/7/365 at 406-587-5095 Ext 2. If they cannot resolve the problem a trouble ticket is created and escalated to a local support technician. If the problem is an internet connection issue or a failure in our equipment we will make a service call to your place and repair with no charges.

No, we have always believed that we need to earn your business….. not lock you into a legal agreement where you are stuck with us. You can cancel with a 30 day written notice.
Yes, once your installation is completed your bill for your Global Net Service will be the same amount each month due on the same day every month.
Yes, most of our customer pay by credit or debit card because your charges are the same amount each month with NO added taxes or surcharges, you get an emailed invoice and statement and you never have to worry about writing a check.
Absolutely not! We respect your privacy and do not record your browser information or share your personal information.

Fill out the Request Service Form or call our friendly Sales Staff to set up an account and an Installation Appointment at 406-587-5095 Ext 2

Customer Portal Questions

The Customer Portal gives you access to all your Account Information such as:

  • Contact Information
  • Account Status
  • Payment Methods
  • Recent Payments & Charges
  • Invoices
  • Speed Test
    • Test your speeds with the built in SpeedTest.Net server
  • Ticketing System
    • For issues that do not require urgent or immediate attention, you can now create your own Trouble Ticket through our Automated Ticketing System!   For immediate help with service affecting issues our 24/7 Technical Support Team is standing by and can be reached by phone at (406)587-5095 ext. 2

Go There Now

Your Username is typically the email address we have on file. If you have not accessed the Customer Portal before, please click the “Forgot your password?” link and follow instructions.

Need Assistance?

Click here for ways to get in touch with our technical support team.