Frequently Asked Questions
We are a Montana owned and operated internet service provider delivering high speed internet to our friends and neighbors in Montana for over 18 years.
No, Global Net does not limit your usage. If your usage is abnormally high on a residential plan, we may contact you to either troubleshoot possible virus/malware issues or discuss options to maintain your usage which may require a change in service plans.
Global Net has Call Center Tech Support standing by to help you 24/7/365 at 406-587-5095 Ext 2. If they cannot resolve the problem a trouble ticket is created and escalated to a local support technician. If the problem is an internet connection issue or a failure in our equipment we will make a service call to your place and repair with no charges.
Customer Portal Questions
The Customer Portal gives you access to all your Account Information such as:
- Contact Information
- Account Status
- Payment Methods
- Recent Payments & Charges
- Speed Test
- Test your speeds with the built in SpeedTest.Net server
- Ticketing System
- For issues that do not require urgent or immediate attention, you can now create your own Trouble Ticket through our Automated Ticketing System! For immediate help with service affecting issues our 24/7 Technical Support Team is standing by and can be reached by phone at (406)587-5095 ext. 2