Frequently Asked Questions
What is Global Net?
We are a Montana owned and operated internet service provider delivering high speed internet to our friends and neighbors in Montana for over 18 years.
Does Global Net limit or cap my data usage?
No, Global Net does not limit your usage. If your usage is abnormally high on a residential plan, we may contact you to either troubleshoot possible virus/malware issues or discuss options to maintain your usage which may require a change in service plans.
Do I need to have a cable or phone line?
Is this satellite based service?
Is this a fast internet connection?
What equipment will I need?
What happens if I have a technical problem?
Global Net has Call Center Tech Support standing by to help you 24/7/365 at 406-587-5095 Ext 2. If they cannot resolve the problem a trouble ticket is created and escalated to a local support technician. If the problem is an internet connection issue or a failure in our equipment we will make a service call to your place and repair with no charges.
Do you have auto billing?
Do you use contract installers and technicians to install and service my account?
Will I need to sign a contracts or pay any early termination penalties?
Will my bill for service actually be the amount listed with my Plan?
Does Global Net share or sell my information or my internet history?
Customer Portal Questions
What is the Customer Portal?
The Customer Portal gives you access to all your Account Information such as:
- Contact Information
- Account Status
- Payment Methods
- Recent Payments & Charges
- Speed Test
- Test your speeds with the built in SpeedTest.Net server
- Ticketing System
- For issues that do not require urgent or immediate attention, you can now create your own Trouble Ticket through our Automated Ticketing System! For immediate help with service affecting issues our 24/7 Technical Support Team is standing by and can be reached by phone at (406)587-5095 ext. 2
How do I access the Customer Portal?
What’s my Username and Password?
Still Have Questions?
We’re here to help
Reach out to our team of experts. We want you to feel confident in your internet service and know you’re in good hands.
Get Speed. Get Security. Get Global Net
See why Montanans choose Global Net for their Internet needs. Get Global Net Internet and experience fast Internet you can count on and a team you can trust.